Chizim Care Services provide domiciliary care to different groups of vulnerable people in PERTH WA.
Principles and Values of Chizim Care Services
Chizim Care Services is committed to supporting vulnerable people so that they can continue to live their lives with dignity and independence and be participating members of their communities. Chizim Care Services is committed to meeting the needs of those people entrusted to our care. Usually we see no conflict between meeting the needs of Service Users and those of workers. Where such conflict exists, the needs of service users must take precedence. The basic principles underlying our support to vulnerable people include:
Privacy – The
Care Worker recognises your right to be left alone, undisturbed and free from
intrusion and public attention. You have the right to privacy with regard to
both your personal affairs and belongings. Written permission will be sought
for access to your records.
Confidentiality of information – Your rights to confidentiality will be safeguarded.
The Care Worker will not disclose any personal information about you to a third
party unless this has been agreed with you. Agreement to disclose information
should only be sought if it is for your benefit, e.g. for the purpose of
assisting in your support.
Fulfilment of Aspirations – Your social, emotional, cultural, political and
sexual needs are accepted and respected.
You will be consulted about daily living arrangements and enabled to
participate in discussions about any proposed changes to those arrangements.
You will be fully involved in and fully informed with respect to the individual
assessment of your support needs. You have a right to be involved in a careful
and thorough assessment of your needs and wishes, and to be informed of the
outcome. Chizim Care Services’ commitment will be to find the best and most
cost effective way of meeting your needs and aspirations. You will be supported
to make informed choices about the future; this will be incorporated into you
Personal choice – Your Support Worker will support you to exercise your personal choice
in opportunities and lifestyle. The support worker will ensure that you are
central to all decisions being made. If, foe reasons of mental frailty, you are
not able to participate fully in Service user Planning, consideration will
nevertheless be given to your wishes, as far as these are expressed and are
practical. We welcome designated advocates in this context. Account will also
be taken of the needs and rights of carers to lead their lives without
unreasonable levels of demand and stress.
Review – You
will have a regular review of your individual circumstances on a monthly basis,
or as needed.
Services Information – You will be fully informed about the services provided
by Chizim Care Services.
Legal Rights –
You will be fully informed about your legal rights.
You will be fully informed about your medication needs and supported in making
decisions in relation to medical treatment whenever possible.
Family and Friends – You will be supported to maintain access to family, friends,
facilities and the overall community.
You will have access to a formal complaints procedure and will be able to be
represented by a friend or adviser if you so wish.
Supporting your Independence – You will be supported to take risks on the basis of
your own, informed opinion. You will have the opportunity to think, act and
make decisions. This will include the capacity to incur a degree of calculated
The principles outlined above
must be guided by prior commitments imposed by health and safety or statutory requirements.
Standards that you can expect
To be involved and told what’s happening at every
stage of your treatment
You (or someone acting on your behalf) will be
involved in discussions about your care, treatment and support.
You will get support if you need it to help you make
decisions and staff will respect your privacy and dignity.
Before you receive any examination, care, treatment or
support, you will be asked whether or not you agree to it.
Care, Treatment and Support that meet your needs
Your personal needs will be assessed to make sure you
get safe and appropriate Care that supports your rights.
You will get the care that you and your social Care
professional agree will make a difference to your health and wellbeing.
Your care needs are coordinated if you move from one
Care provider to another.
Staff; respect your cultural background, gender, age,
sexual orientation, religion or belief and your disability if you have one.
To be safe when using a service
You will be protected from abuse or the risk of abuse,
and staff will respect your human rights.
If we are providing nursing care, you will get the
medicines you need, when you need them, and in a safe way.
To be cared for by staff with the right skills to do
their jobs properly
You will be cared for by staffs that have the
knowledge, skills and experience needed to meet your health and welfare needs.
Staff that are well managed and have the chance to
develop and improve their skills will look you after.
Quality of the service will be routinely checked
We will continuously monitor the quality of our
services to make sure you receive support you need.
You or someone acting on your behalf can complain and
will be listened to. Your complaint will be dealt with properly.
Seeking a service
The first step is to arrange to visit you in your own
home. The Registered Provider will discuss with you your individual
requirements and the range of Services we are able to provide at Chizim Care
Services. This process will be formalised into an assessment of your needs,
which should form the basis for a decision by both you and us as to whether the
necessary services can be provided. In common with all records regarding
Service users, the assessment(s) will be made with your full knowledge and
cooperation, and the records will be shown to you at any time.
The Registered Provider or one of our team will visit
you in your home, or in hospital if necessary, and will document a pre-service
start assessment with you. This initial set of information will form part of
your support plan which illustrates and reviews how your family and our staff
gain an understanding of how we can use our skills for an overall improvement
to your health and wellbeing.
If you have any questions please discuss them with
your Key worker, or contact the registered provider, who will be very happy to
answer them. We have got a Policy and Procedure for commencement of service, a
copy of which is available on request.
In order for you to receive quality care, we have
initiated a Key Worker system. Where possible, you will be offered an
opportunity to choose your Key Worker. They will undertake to identify your
needs with you and ensure that they can be met through a service User Plan.
The aim of the Key Worker system is to provide each
Service User with an advocate within the staff team, and to develop a
relationship based on trust and mutual respect. The Key Worker will undertake
an assessment with you to establish your preferred name, personal
circumstances, personal history, and social and medical circumstances, all of
which will be entered into your Care Plan. The Key Worker will also assess your
psychological and physical capabilities. Previous work and hobbies, preferences
with regard to activities and food will be noted and a personal programme of
support and/or care devised according to your wishes.
Your Key Worker will be the main point of contact for
you and your principal carers/relatives, and will be available to answer any
questions, to support your daily Care routine and to simply have a chat with
you whenever you so wish. They will also arrange for meetings to review your
Service User Plan periodically with you and your family or friends, and to
measure the progress of your care Programme.
Obviously not everyone gets on with each other. If you
are unhappy with your Key Worker, please bring this to the attention of the
Registered Provider. The matter will be resolved sensitively and
confidentially, and a new key worker will be assigned to you if this is
Key policies and procedures
Our policy is that any information about you is
strictly confidential and that maintaining a position of trust in this regard
is paramount. However, because some information is relevant to providing
quality support, such information will be shared with members of staff who may
be supporting you. Visiting professionals and visitors requiring information
will be referred in the first instance to the Registered Provider. You or,
where appropriate, your principal Carer will be consulted where appropriate
before information is released.
Information about you will be stored in paper form,
and may also be held on computer. Both forms are treated in the strictly
Information about you is needed in order to enable
staff to provide proper support and treatment. Some of the information may also
be used for other purposes, such as:
Making sure our
services meet your needs;
Helping staff to
review the support they provide to you to help them achieve the highest
complaints or legal claims;
Auditing of our
Sometimes information about you needs to be passed on
to other agencies or organisations, for example if you are receiving care or
support from a GP or hospital. The types of organisations with whom we may
share information about you are:
Gifts, Wills and other Documents
All employees are expressly forbidden to act as
witnesses to the signature of any documents such as Wills and testaments.
Neither employees nor the service may be a beneficiary under a Will of any past
or present Service User. Gifts to staff are subject to disclosure to the
Registered Provider, and may be refused on the basis of conflict of interest.
Service User’s Personal Fulfilment
The aim of Chizim Care Services is to actively help
you to lead a fulfilling life within the limits of your abilities and wishes,
and to recognise and cater for you, should you wish not to be active or
Staff will take an interest in things that you have
done in the past and discuss current interests, particularly those you wish to
retain. They will assist you in developing skills and following your interests.
You will be central to the devising of your Service
User Plans. A family member, friend or external advocate may also be involved
as is considered appropriate. Staff will endeavour at all times to create a
stimulating environment and to focus on maximising your potential. They will
attend to your complete needs irrespective of how your disabilities may affect
them. You are an equal and unique human being and will be offered help and
services according to your own unique needs, irrespective of race, gender,
sexuality, culture or state of health.
Risk Taking and Management
The assessment of risk is addressed as part of the
commencement of service process for each person and the results are integrated
into the Service User Plan. By this process of integration your views, the
views of the principal carer, family members and professional advisors will be
fully taken into account, as part of the participative Service User Planning
The following checklist of issues forms the basis of
the risk management assessment. Each issue will be discussed in detail and
those discussions will be recorded and will determine the way in which Chizim
Care Services aims to undertake to meet your wishes:
clubs and centres;
Going to places
of worship and other activities;
leisure and recreational pursuits;
Use of stairs;
Seeking help in
You have the right to practice your beliefs, religion
or culture without constraint by restrictive or discriminatory practice.
Complaints of discriminatory practice will be
thoroughly investigated and the results of the investigation made known to the
All complaints will be recorded in such a way as to
highlight repeated problems.
Inappropriate behaviour is the systematic
maltreatment, or physical, sexual, emotional or financial abuse of one person
Chizim Care Services is committed to preventing
inappropriate behaviour and if you, a carer, friend or relative has any
concerns in this area, they should discuss this immediately with a senior staff
member, or use the formal complaints procedure.
You, your principal carers and relatives will be kept
informed of the progress of the investigation into any complaint.